PRIVACY POLICY
Last updated March 2025
Your data’s in Safe Hands with us: Not only do we promise to collect only the information we need, but we will always keep it safe and secure. And we’ll keep you in the loop about how and why we use it
1. Introduction
This Privacy Policy lets you know how we manage the information we know about you or that can be used to identify you. It also describes the kinds of data we collect, how it’s used and protected, who we share it with, how long we keep it and how you can access and correct it.
“We” are The Fantabulous Family, (“the Company”, “us”, “we”, or “our”), a company incorporated in England & Wales and having company number 15542610 and its registered office at 85 Great Portland Street, First Floor, London, W1W 7LT, United Kingdom. We own and operate this website (www.TheFantabulousFamily.com) and all of the services available to you through it (“the Services”).
We are registered with the Information Commissioner’s Office (ICO) and comply with all elements of UK data protection law in our dealings with your personal data.
For the purposes of Data Protection Laws, The Fantabulous Family Limited is the Data Controller responsible for protecting your personal data and privacy.
The website contains links to other sites including some that are not operated by us. If you click one of these third party links, you will be directed to a different website. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services so we recommend that you review the Privacy Policy of every site you visit.
2. Definitions
Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which you can read at www.thefantabulousfamily.com/terms-and-conditions.
- The Company (or Us, We, Our) operate the Services. For the purposes of this Privacy Policy this is The Fantabulous Family with the address, 85 Great Portland Street, First Floor, London, W1W 7LT, United Kingdom.
- Cookies are small files stored on your device (computer or mobile device).
- The Data Controller is the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are the Data Controller of your Personal Data.
- Data Processors (or Service Providers) are any natural or legal people who process the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
- Data Protection Legislation means all applicable legislation in force from time to time in the United Kingdom applicable to data protection and privacy including, but not limited to, the UK GDPR (the retained EU law version of the General Data Protection Regulation ((EU) 2016/679), as it forms part of the law of England and Wales, Scotland, and Northern Ireland by virtue of section 3 of the European Union (Withdrawal) Act 2018); the Data Protection Act 2018 (and regulations made thereunder); and the Privacy and Electronic Communications Regulations 2003 as amended
- The Data Subject (or User) is any living individual who is using our Service and is the subject of Personal Data.
- Personal Data is data that can identify a living individual either separately or in conjunction with other information either in our possession or likely to come into our possession.
- The Services is the www.fantabulousfamily.com website operated by The Fantabulous Family and the Products and Services available through it.
- Usage Data is data that is collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example the duration of a page visit).
3. Personal Information
3a. Lawful Basis for Collecting your Personal Information
Under General Data Protection Regulation (GDPR) AND UK Law we need valid legal reasons for collecting and using your data. This is called lawful basis and it will usually be one of the following:
- Performance of contract: We need to use data like your contact and payment information to sell you our products and complete your orders. If you’re unwilling or unable to share your personal data with us, we may be unable to enter into and/or perform the contract with you. This may lead to us cancelling or suspending a product or service you have with us.
- Consent: You may agree to us collecting and using your data whilst using our services. An example would be opting into emails from us.
- Legitimate Reasons: We sometimes use your data because we have a legitimate reason to do so. This includes things like providing you with the best product and service or keeping your data if we need to recover debt. We’ll always balance your rights and freedoms against our legitimate reasons to use or retain your personal data.
- Legal Compliance: There may be cases when we’re required to use your personal data to comply with legal or regulatory obligations that we’re subject to.
3b. What Personal Information do we Collect?
While using our site, we may ask you to provide us with certain personally identifying information that can be used to contact or identify you (“Personal Data”). Personally identifying information may include, but is not limited to:
- Email address
- First & last name
- Phone number
- Postal address
- IP address
- Cookies & usage data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.
We may also collect further, voluntary information to enable us to provide our service in an optimised manner.
Please note: our Services are not intended for anyone under the age of 18 (“Children”). If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we will take steps to remove that information from our servers.
3c. How do we use your personal information?
We use the information that we collect about you to:
- Provide our Services (Performance of contract /Legitimate interest)
- Process payments (Performance of contract)
- To develop and improve our Products & Services (Legitimate interest/ Consent)
- Reward our Customers (Consent)
- Monitoring and maintaining our platform (Performance of contract)
- Advertising, marketing, gifting & samples (Consent / Legitimate interest)
- Meet our legal obligations & prevent fraud (Legal compliance)
- Keep your account secure & prevent fraud (Legal compliance)
- Provide location based services (Performance of contract / Legitimate interest)
- To notify you about changes to our Service (Performance of Contract / Consent)
- To allow you to participate in interactive features of our Service when you choose to do so (Consent)
- To provide customer support (Performance of contract)
3d. What other data do we collect?
The law allows us to store cookies on your computer if they are essential to the operation of our website. However, we need your consent to set non-essential cookies on your computer, so when you use our website for the first time we give you the opportunity to accept or decline cookies via our cookie banner settings.
We use the following cookies:
- Session Cookies: We use Session Cookies to operate our Service.
- Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
- Security Cookies: We use Security Cookies for security purposes.
Unless you have set your browser so that it will decline cookies, our system will set some cookies as soon you use the website.
More information on cookies and how to disable them can be found on the allaboutcookies.org website.
3e. How Long do we keep your data?
The Fantabulous Family will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Notice. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Fantabulous Family will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
3f. How do we keep your data secure?
We strive to use reasonable administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorised access, use and modification but we cannot guarantee its absolute security.
4. Transfer, disclosure & sharing of data
4a. Transfer of data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United Kingdom and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
The Fantabulous Family will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.
4b. Disclosure of data
Under certain circumstances, The Fantabulous Family may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
The Fantabulous Family may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of The Fantabulous Family
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
We may at times need to share your personal data with lawyers, bankers, auditors and insurers who provide us with consultancy, legal, banking, accounting and insurance services. Where appropriate, we will always seek to anonymise your data before we share it with these organisations.
4c. Sharing of data
We use third party companies and individuals (“Service Providers”) to help us provide and manage our Services.These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We work with the following types of Service Providers:
- Analytics: Analytics providers monitor and analyse the use of our Services. We primarily use Google (https://policies.google.com/privacy?hl=en-GB)
- Online Service Providers: We use a number of IT and Technology companies to ensure our Services work well. These include Mailerlite (https://www.mailerlite.com/legal/privacy-policy) to send you emails and Ionos (https://www.ionos group.com/privacy-policy.html) to host our website.
- Payment Processors: We will not store or collect your payment card details. That information is provided directly to our third-party payment processor, Stripe (https://stripe.com/gb/privacy).
- Advertisers: We advertise with Meta (https://www.facebook.com/privacy/policy/). This includes targeted advertisements which use cookies to inform, optimise measure performance and serve ads based on your previous visits to our site.
- Couriers: We primarily use Royal Mail to deliver Family Festival Boxes and other products. Their Privacy Policy can be viewed at https://www.royalmail.com/privacy-notice
5. Your data protection rights
We take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data. Please contact us at joanna@fantabulousfamilyfestivals.com for any of the following:
- To access, update or delete the information we have on you. This can normally be done directly within your account settings but if you are unable to do it yourself, please contact us to assist you
- Rectification if information is inaccurate or incomplete
- To object to our processing of your Personal Data
- To request that we restrict the processing of your personal information
- You have the right to request a copy of the information we have on you in a structured, machine-readable and commonly used format
- You also have the right to withdraw your consent at where we have relied on your consent to process your personal information. Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For information about your rights under UK data protection laws, see the website of the UK Information Commissioner. You can report any concern to the ICO by clicking here.
6. Changes to this privacy policy
We update our Privacy Policy as and when needed.
We will notify you of any changes by posting the new Privacy Policy on this page and updating the “effective date”. If the changes are significant, we may provide more prominent notice or get your consent on the new policy.
You are advised to review this Privacy Policy periodically for any changes.
Changes to this Privacy Policy are effective when they are posted on this page. If you continue to visit our site after changes are in effect, you agree to the revised policy.
7. Contact us
If you have any questions or comments about this policy, please contact us at info@thefantabulousfamily.com. You may also send a letter to The Fantabulous Family, 85 Great Portland Street, First Floor, London, W1W 7LT, United Kingdom.